Customer Support Centre

WiFi Coverage

Speed vs. Range

Range is not the same as speed. Range is the area the WiFi signal covers.  WiFi speeds are impacted if the coverage is poor.
OneHome WiFi is the perfect solution to create seamless coverage in and around your home. No more dead zones or walking around the house to get a WiFi signal! Click here to learn more about OneHome WiFi or visit any One retail location to speak with a friendly One representative and take your WiFi solution home with you today!

What Impacts WiFi Coverage?

WiFi coverage is impacted by a number of factors:                                                                                                                                                                                                                                                                                       
Home construction
When signal has to travel through floor and walls, the signal strength can be compromised. 

Modem location
Modems need to be placed in a central location to users with open space around them to communicate without interference. If you are hiding your modem on a bottom shelf of a cabinet in a location distant from users, signal strength can be compromised.

Interference in the home
Appliances and Bluetooth devices can compromise WiFi signal strength and speed. Keep your modem away from fridges, stoves and any devices that use Bluetooth as these can cause interference.

Number of users
Multiple household members using WiFi at the same time can compromise speed. Think of it as driving to work in rush hour traffic vs. driving home without traffic. Number of users and how they are using the internet really go hand in hand.

How the internet is used
Streaming video or music or downloading large files impacts speed since you are using more bandwidth vs. internet browsing or checking your email which uses less bandwidth. 

How do I run a speed test?
Speed tests measure the download speed you are receiving to the home. To get a true reading of what speed you are getting, perform the speed test right at the source by connecting directly to the modem. (desktop computer, laptop connected to the modem via Ethernet cord). 

If you only have wireless devices in your home (smartphone, tablet) use the Speedtest.net mobile app  to measure speed on your WiFi network.