Mobile
How to Add One Hosted Email Accounts to Smartphones*
ANDROID 1. Settings 2. Choose Accounts and Back Up or Accounts 3. Tap Add Account then Choose Personal (IMAP) *One recommends IMAP since this protocol saves email on the server vs. POP which only saves email to the device. ...
Troubleshooting No Signal or SOS Screen Message-Dual IMSI App
No Signal or SOS Message on Screen Display Possible causes: Loss of connectivity to the network due to location Necessary refresh of your mobile profile on our network Damaged SIM card SIM card setting If the customer reports poor signal or no ...
Mobile Long Distance
One offers three long distance plans for your mobile phone. To learn about our plan options, click here to visit our website for current plan information. How do I sign up for mobile long distance? 1. Call 700-7000 and choose the option for Mobile. A ...
Troubleshooting Mobile Data/Internet
Troubleshooting-You can do it! Here are some of the top issues, our customers ask about: I can't connect to the internet. 1. First, let's make sure your data is turned ON. iPhone 1. Tap Settings and choose Cellular 2. Choose Cellular ...
Troubleshooting VoiceMail, Voice Calls and Text Messaging
Voicemail Troubleshooting How do I set up my voicemail? iPhone and Android 1. Tap the Voice Call icon 2. Hold down the 1 button on your keypad 3. Tap 3 to set up your greeting How do I access my voicemail? iPhone and Android From your mobile phone: ...
How to Improve Smartphone Performance
Here are a few tips to improve your smartphone performance: Turn your phone off for 1 minute weekly. This is also called power cycling. Why? Doing this can help your phone run more smoothly by helping to retain memory, prevent crashes and retain ...
Smartphone Setting Instructions
APN (Access Point Name) The APN is the gateway between your smartphone and the internet. If the APN setting is incorrect or not entered into your phone, you will not be able to connect to the internet. iPhone 1. Tap Settings and choose Cellular 2. ...
All About Prepaid-Customer Support Hub Article
Prepaid vs. Postpaid Often the amount you spend topping up your account can be the same or more than subscribing to monthly billed service aka postpaid. Plus the postpaid Talk & Text or LTE smartphone plans are value-packed with additional features. ...
Mobile Technology and Terminology
Mobile Technology Signal Strength and Coverage Your mobile phone is constantly communicating with One's cell sites across the island via the SIM card. As you travel, the signal is passed from one cell site to another in what we call a smooth ...
All About Voice Calls and Text Messaging
General information about voice calls and text messages Are incoming voice calls and text messages deducted from my voice and text allowance? If you are on a standalone voice plan no data included), incoming text messages aren't deducted from your ...
All About Mobile Data
Mobile Data Measurements KB, MB, GB KB=kilobytes MB=megabytes GB=gigabytes There are 1024 KBs in a MB. There are 1024 MBs in a GB. For a quick calculation: Move the decimal place to the left 3 times if you are translating a smaller measurement to a ...
How do I move my mobile number to One?
First of all, we are happy to welcome you over to One! You must be the account holder to submit your request. Please note, you will need to enter your account number. (Try page 1 of your bill) Please don't cancel service with your current provider. ...
Mobile Device Warranty, Return and Repair Policies
What is the warranty and repair policy for One mobile devices? Both IPhones and Samsungs are covered by a 1 year warranty for manufacturer's defects. It does not cover any damage caused by neglect. Here are some examples of what isn't covered: Your ...